Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"496dd653a177d81fcb77b418f8027c88b4a01b62_lout","branding":{"id":"100","key":"c8cs","name":"C8 Health Customer Support","portalBaseUrl":"/servicedesk/customer/portal/100","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/100/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#2e55db","headerLinkHoverBGColor":"#2e55db","headerBadgeColor":"#2e55db"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/cc5ea9a7-7f51-46d8-b031-95f731dad7da/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhY2JhMjIyMy1hN2ExLTRkYjktOGE3Yy1iNzU4MGU1MzM1YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmNjNWVhOWE3LTdmNTEtNDZkOC1iMDMxLTk1ZjczMWRhZDdkYSI6WyJyZWFkIl19LCJleHAiOjE3ODE0MjMxMDcsIm5iZiI6MTc4MTQyMjUwN30.f0PCvbvaDAXG0f1xpNaPLCUuxrXIkIBDfcT6IKG9xlA&client=acba2223-a7a1-4db9-8a7c-b7580e5335ad&mode=fit","logoId":"cc5ea9a7-7f51-46d8-b031-95f731dad7da","isLogoAvailable":true,"helpCenterTitle":"Welcome to C8 Health Help Center","sharedPortalName":"C8 Health Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to C8 Health Help Center","sharedPortalName":"C8 Health Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#355ff1","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/82574397-9892-4fce-8aa2-7c4ef33f8b1f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhY2JhMjIyMy1hN2ExLTRkYjktOGE3Yy1iNzU4MGU1MzM1YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjgyNTc0Mzk3LTk4OTItNGZjZS04YWEyLTdjNGVmMzNmOGIxZiI6WyJyZWFkIl19LCJleHAiOjE3ODE0MjMxMDcsIm5iZiI6MTc4MTQyMjUwN30.znvgcJGgWRxadhrMgVJgh7PK8c1m2NFrVIjtOc8Z8po&client=acba2223-a7a1-4db9-8a7c-b7580e5335ad&height=300&mode=fit","bannerMediaApiFileId":"82574397-9892-4fce-8aa2-7c4ef33f8b1f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#355ff1","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"100","key":"c8cs","projectId":10202,"serviceDeskId":100,"name":"C8 Health Customer Support","description":"<p>Welcome to the C8 Health Help Center! You can view our knowledge base or create a ticket for our support below</p>","portalBaseUrl":"/servicedesk/customer/portal/100","reqTypes":[{"id":"174","name":"Account & Access","descriptionHtml":"","callToAction":"Account & Access","introHtml":"<p>Account/Login issues and access requests</p>","icon":10469,"iconUrl":"https://portal.help.c8health.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[100],"key":""},{"id":"171","name":"Questions & Training","descriptionHtml":"","callToAction":"Questions & Training","introHtml":"<p>Product questions and platform training</p>","icon":10649,"iconUrl":"https://portal.help.c8health.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[100],"key":""},{"id":"173","name":"Technical Issues","descriptionHtml":"","callToAction":"Technical Issues","introHtml":"<p>Platform issue or unexpected behavior</p>","icon":10476,"iconUrl":"https://portal.help.c8health.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[100],"key":""},{"id":"104","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://portal.help.c8health.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":100,"name":"General"}],"orderMapping":{"100":[174,173,171,207]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5f8fd680-9ee8-38c2-9fac-06fa45bb8e98","appLinkName":"","appLinkUrl":"","spaceKey":"d5fd7627ce18429786fdf18b59bee795","spaceName":"C8 Health Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"C8CS","serviceDeskId":100,"kbLinkDomainURLs":["https://portal.help.c8health.com","https://headtotoe-io.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":100,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"C8CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhY2JhMjIyMy1hN2ExLTRkYjktOGE3Yy1iNzU4MGU1MzM1YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03NDY3NDUyODEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNDIzNzA3LCJuYmYiOjE3ODE0MjI1MDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.e6i267AwIKHh40_IX36HP5Q7FD9ptjt4eoiUEME1ZVU","targetCollection":"upload-user-collection--746745281","endpointUrl":"https://api.media.atlassian.com","clientId":"acba2223-a7a1-4db9-8a7c-b7580e5335ad","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"46d5a036-108b-433b-b4e7-65ef8992499d","name":"Getting started","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/46d5a036-108b-433b-b4e7-65ef8992499d","lastUpdated":"1776352864364","createdAt":"1775482129825"},{"id":"4bde17cb-ba2a-4ebb-9341-f372237ca369","name":"Customizing your organization","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/4bde17cb-ba2a-4ebb-9341-f372237ca369","lastUpdated":"1779476866892","createdAt":"1775482102017"},{"id":"0bf7f5ce-f1de-4c39-9a17-ecbfc776b3d9","name":"Managing and organizing your content","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/0bf7f5ce-f1de-4c39-9a17-ecbfc776b3d9","lastUpdated":"1779126344411","createdAt":"1775482226937"},{"id":"12a39ecd-9815-40ee-aec8-98a7bafe4611","name":"Managing rotations","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/12a39ecd-9815-40ee-aec8-98a7bafe4611","lastUpdated":"1779303241925","createdAt":"1775482276645"},{"id":"a4e8a865-e0b2-45fc-ae0f-3e5a52dcef56","name":"Managing user permissions","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/a4e8a865-e0b2-45fc-ae0f-3e5a52dcef56","lastUpdated":"1776353953006","createdAt":"1775482306729"},{"id":"c8ead6b1-155f-4a8b-8e74-4990b518835e","name":"Managing contacts","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/c8ead6b1-155f-4a8b-8e74-4990b518835e","lastUpdated":"1776353780326","createdAt":"1775482256312"},{"id":"be552c01-bda5-473a-bc6c-cdb8056ea8ee","name":"The Knowledge Network","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/be552c01-bda5-473a-bc6c-cdb8056ea8ee","lastUpdated":"1776352933111","createdAt":"1775482202769"},{"id":"50557193-02dc-48e7-a78c-9c7a731c56de","name":"Sending notifications","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/50557193-02dc-48e7-a78c-9c7a731c56de","lastUpdated":"1776354456298","createdAt":"1775482329527"},{"id":"a0117f9c-db5c-4092-a3b9-8e7e492ce9fc","name":"Managing your dashboard","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/a0117f9c-db5c-4092-a3b9-8e7e492ce9fc","lastUpdated":"1776354429361","createdAt":"1775482319688"},{"id":"9c0e2402-e272-485f-9308-e14a9f0e266a","name":"Contact support","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/9c0e2402-e272-485f-9308-e14a9f0e266a","lastUpdated":"1776354484070","createdAt":"1775482358457"},{"id":"bfc05d2e-41ba-4334-a8a1-75f138784168","name":"Managing the widget","categoryUrl":"https://portal.help.c8health.com/servicedesk/customer/portal/100/topic/bfc05d2e-41ba-4334-a8a1-75f138784168","lastUpdated":"1776789097803","createdAt":"1776789006719"}]}},"reqCreate":{"id":174,"projectId":10202,"issueType":{"id":"10150","name":"Submit a request or incident"},"form":{"name":"Account & Access","descriptionHtml":"","callToAction":"Account & Access","intro":"<p>Account/Login issues and access requests</p>","instructions":"","icon":10469,"iconUrl":"https://portal.help.c8health.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10283","fieldConfigId":"10587","label":"Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Customer Account Issue or Access Request"]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please elaborate on what you are experiencing logging in or if this is an access request. Add an attachment if possible.","descriptionHtml":"<p>Please elaborate on what you are experiencing logging in or if this is an access request. Add an attachment if possible.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/100/create/174","requestValidateBaseUrl":"/servicedesk/customer/portal/100/validate/174","calendarParams":{"firstDay":0,"date":"2026-06-14T10:35:07+0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5f8fd680-9ee8-38c2-9fac-06fa45bb8e98","appLinkName":"","appLinkUrl":"","spaceKey":"d5fd7627ce18429786fdf18b59bee795","spaceName":"C8 Health Help Center","spaceUrl":"","isServer":false},"labels":[],"projectKey":"C8CS","serviceDeskId":100,"kbLinkDomainURLs":["https://portal.help.c8health.com","https://headtotoe-io.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhY2JhMjIyMy1hN2ExLTRkYjktOGE3Yy1iNzU4MGU1MzM1YWQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03NDY3NDUyODEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzgxNDIzNzA3LCJuYmYiOjE3ODE0MjI1MDcsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.e6i267AwIKHh40_IX36HP5Q7FD9ptjt4eoiUEME1ZVU","targetCollection":"upload-user-collection--746745281","endpointUrl":"https://api.media.atlassian.com","clientId":"acba2223-a7a1-4db9-8a7c-b7580e5335ad","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}